User Support Specialist

Company: Good2Go RecruiterLocation: Phoenix, AZ (on_site)Type: Full-Time

About the Role

Historical City class match for User Support Specialist. This role provides front-line technical support for users of City systems, hardware, software, and peripherals.

Respond to user incidents and service requests involving desktop or application...

Key Responsibilities

Historical City class match for User Support Specialist. This role provides front-line technical support for users of City systems, hardware, software, and peripherals.

Respond to user incidents and service requests involving desktop or application issues
Install, configure, troubleshoot, and support hardware, software, and access issues
Document tickets, resolutions, and standard support procedures
Escalate complex issues and coordinate with higher-level IT staff or vendors
Train users on routine technology tools and good support practices
Typically requires customer-oriented technical support experience and knowledge of desktop/application environments
Historical match comes from the City salary report title and the User Technology Specialist family

Requirements

Typical background/requirements:

Typically requires customer-oriented technical support experience and knowledge of desktop/application environments

Apply for this Position

Please fill out the form below to submit your application securely.

Full Name *

Email Address *

Phone Number *

City, State *

Years of Experience *

Highest Education

Preferred Date & Time for Interview

LinkedIn Profile (Optional)

Resume (PDF or DOCX) *

Click or drag your Resume here

PDF or DOCX • Max 10MB

Encrypted & Virus Scanned automatically

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User Support Specialist

Company: Good2Go RecruiterLocation: Phoenix, AZ (on_site)Type: Full-Time

Apply Now

About the Role

Historical City class match for User Support Specialist. This role provides front-line technical support for users of City systems, hardware, software, and peripherals.

Respond to user incidents and service requests involving desktop or application...

Key Responsibilities

Historical City class match for User Support Specialist. This role provides front-line technical support for users of City systems, hardware, software, and peripherals.

Respond to user incidents and service requests involving desktop or application issues
Install, configure, troubleshoot, and support hardware, software, and access issues
Document tickets, resolutions, and standard support procedures
Escalate complex issues and coordinate with higher-level IT staff or vendors
Train users on routine technology tools and good support practices
Typically requires customer-oriented technical support experience and knowledge of desktop/application environments
Historical match comes from the City salary report title and the User Technology Specialist family

Requirements

Typical background/requirements:

Typically requires customer-oriented technical support experience and knowledge of desktop/application environments

Apply for this Position

Please fill out the form below to submit your application securely.

Full Name *

Email Address *

Phone Number *

City, State *

Years of Experience *

Highest Education

Preferred Date & Time for Interview

LinkedIn Profile (Optional)

Resume (PDF or DOCX) *

Click or drag your Resume here

PDF or DOCX • Max 10MB

Encrypted & Virus Scanned automatically